FAQ's
Q. How much do these services cost?
A. Cost varies greatly depending on the amount of cleaning and decontamination required at the scene. ATSC will explain their estimated costs and assist the party in obtaining payment from available sources.
Q. Who pays for these services?
A. ATSC can be paid directly from either the homeowner’s insurance, property management company (landlord), and/or obtain payment from the Victims Compensation Fund depending on the circumstances.
Q. How do I get my insurance company to pay for this?
A. ATSC will, as part of their service, obtain the insurance/billing information from you and bill your insurance directly. ATSC will also provide to the insurance company, pictures and a detailed description of restoration needed to further assist in the complete restoration to the original condition.
Q. What if something cannot be cleaned?
A. Any contaminated items that cannot be cleaned will have to be removed from the location. This could include, but is not limited to carpet, padding, linens, upholstery, and mattresses. Generally, the homeowner’s insurance will restore any removed carpet and or flooring as well as have the area repainted to its original condition.
Q. What can I expect from ATSC?
A.You can expect the following:
A. Any contaminated items that cannot be cleaned will have to be removed from the location. This could include, but is not limited to carpet, padding, linens, upholstery, and mattresses. Generally, the homeowner’s insurance will restore any removed carpet and or flooring as well as have the area repainted to its original condition.
Q. What can I expect from ATSC?
A.You can expect the following:
- Be equipped to respond 24hrs a day, usually within a few hours.
- Not request payment from family members prior to starting work.
- Be properly licensed to transport Bio Hazardous Waste and carry standard liability insurance.
- Have discrete/unmarked vehicles.
- Be courteous and discrete to family members and loved ones.
